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Review Criteria

R

Reliability and Call Quality

Experience reliable, high-quality phone calls.

Integrations

Add services like cloud storage, contact lists, video features, and instant messaging to your existing voice-based services.

1

Unified messaging

Access non-real-time communications, like faxes, from any device on the network.

Business Analytics

Track call logs, record phone calls, and collect detailed reports to provide greater insight into actionable goals. 

Video Conferencing

Involve multiple people in a discussion through video.

FIle Sharing

Share files from your network or device with anyone in the company who also has WiFi.

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UCaaS PROVIDERS REVIEW

Our expert opinion on the UCaaS industry

UCaaSReview is changing the way you learn about business software and services. You don’t want to be sold to – you want to be educated. We’ve cultivated resources to allow you to learn about the positives and negatives of each service provider listed on our website. And since UCaaSReview isn’t sponsored by any provider, we won’t push you in any direction. We’re here to provide our unbiased opinion.

Knowledge Base

What is UCaaS?

Introduction

The world of business evolves at a rapid rate with the continuous integration of IT in its operations. One such innovation is United Communications as a Service or better known as UCaaS. This is an all-encompassing term which refers to a communications model that makes use of different software, normally over an IP network, for messaging, video conferencing and voice calling purposes.

The early adopters of UCaaS are already reaping its benefits. To explore what UCaaS entails, we will briefly look at the terms used for UCaaS and what are the components of a true UCaaS solution. We will round off the discussion with the advantages that UCaaS presents to businesses of all sizes.

Terms used for UCaaS

UCaaS is often referred to as a cloud based phone system. This, however, is just one of the terms used for UCaaS. Cloud based phone systems are often referred to as a type of Private Branch Exchange (PBX). PBX is often preceded by an additional term that further explains UCaaS. Some popular combination of terms include:

  • Virtual PBX – It refers to a telephony system which includes remote or virtual access of communication software over the internet.
  • Cloud PBX – The term “cloud” refers to the internet and the concept of communication using software remains the same.
  • Hosted PBX – This explains how the PBX software is hosted by a service provider from an off-premise location.

Components of UCaaS

A cloud based phone system has the following components that ensures that it is a true UCaaS:

  • Presence – Ability to see your teams current status and if they are available or not.
  • Voice – Voice over IP (VoIP) is integral for making voice calls both internal and external.
  • Conferencing – This includes both voice and video. It provides a platform where multiple users in and outside the network can connect with one another.
  • Messaging – Being able to send out messages to different users is also one of the basic requirements of an UCaaS.
  • Applications – While the major forms of communications are covered through the aforementioned components, some businesses have customized needs such as fax or other modes of communications. This may be handled through modification of the software in order to provide a tailor-made solution.

Advantages of UCaaS

After looking at the details of the system itself, it is important to understand the reasoning for shifting the business phone system to cloud PBX. There are still many business owners who are still hesitant to make the transition. By highlighting the benefits of cloud based phone system, a case can be made to showcase the importance of UCaaS for the well-being and growth of the business. 

Work from home

As we have seen in the recent Corona virus outbreak, the option to work from home is imperative in such difficult times. Cloud based phone systems help businesses in facilitating their employees by allowing them to remain connected with one another from remote locations.

Reduction of Costs

One of the key benefits of shifting towards virtual PBX is the minimization of costs. Lowering operating costs is a major concern for every business. With a cloud based phone system, the installation and maintenance costs are significantly lower when compared to traditional phone lines. Moreover, there is reduction of monthly expenses as well as cloud PBX offers payment options on the basis of your usage.

Versatility and reliability

Businesses often have specialized communication needs. This is where a cloud based phone system can really be helpful as it can offer a wide variety of options such as automatic attendants, system generated emails etc. Furthermore, features like bandwidth management ensure that the call quality is always high and there are no interruptions due to disconnections or other failures.

Flexibility

As the business goes through different ups and downs, it often needs to adjust the allocation of its resources. Cloud PBX offers the flexibility to add or remove features on the basis of the current situation without the need to make changes to the physical infrastructure.

Highly scalable

As a consequence of its flexibility, virtual PBX makes it easier to scale the business phone system according to business needs. Normally, in case of expansions or rollbacks of a traditional phone system, a great deal of physical work for installing or removing the hardware is needed. With cloud PBX, the same result can be achieved by re-routing cables as most of the infrastructure is on the cloud.

Backups

Downtime of the phone system translates to loss of business for many companies. Cloud based phone systems ensures that it rarely happens by having the necessary contingencies in place. As a result, your business is able to utilize phone services without any interruptions.

Uniform expansion

As your business grows to different locations, it is important to have standardized implementation of your communication systems. By using a unified communications model, you can easily deploy the cloud PBX across different locations while offering the same call quality and other related features.

Reduced burden on IT department

A business IT department is already engaged in many important activities. Adding maintenance of communication systems may place undue burden on them. With a virtual PBX, the infrastructure is on the cloud and it is handled by the service provider. This frees up the IT department for more important tasks.

Greater security

Security of data is always a concern for businesses. With a cloud based phone system, you get secure lines of communications even with customers who exist outside the company infrastructure. As a result, this mitigates the risk of data leaks which may have caused losses for all stakeholders.

Better ROI

Return on Investment or ROI is always an important point of consideration for businesses when making decisions. Adoption of cloud based phone system can generate greater revenues with relatively lower initial investment. This makes it an interesting proposition for business owners to say the least.

What is the difference between UCaaS and VOIP?

Introduction

The communications network of a business is an integral part of their operations. Conducting transactions, handling queries, placing orders are just a few examples of day to day activities performed using a communication system. That is why it is imperative that we make the right choice when selecting this key component of the business structure. Considerations such as functionality and cost need to be made before taking the final decision.

Two popular options when it comes communications include Unified Communications as a Service or UCaaS and Voice over IP or VoIP. Today, we would try to understand what defines each of the two options. We would also look at their role in a business environment and what considerations need to be made when making a choice between the two.

What is the difference between Onsite PBX and UCaaS?

Introduction

Developing and operating a business is filled with many major decisions. One such decision is the choice of the communication network. There are multiple perspectives for approaching this decision. You decide between type of communication network in terms of cost, functionality, flexibility,technology etc. Among these dimensions is the differentiating factor of choosing an on-site PBX or a cloud PBX. Both essentially fulfill your communication needs but with different approaches. Today, we would try to understand the key difference between the two and focus on why cloud PBX is generally the better option when compared to on-site PBX. Furthermore,we would also look at how cloud PBX facilitates in disaster recovery and working remotely.

Will UCaaS services grow with my business?

Yes, because UCaaS services are cloud-based, you should have no problem expanding your services as your company grows. Consider your internet reliability and speed before scaling your services.

Do UCaaS services come with a phone number?
Yes, you can request a new local phone number or use the one you already have. Based on your company’s location, you can have several numbers for your business. Every number is routed to your company without hesitation so your customers won’t be able to tell the difference.
What do international calls cost?

The majority of providers include international calling at no extra charge.

How fast should my internet be?
For landline-quality calls, you’ll need 90 Kbps download and upload speed. For HD, high-quality calls, you’ll need 200 Kbps download and upload speed.

Why Use UCaaS Services?

Get all the benefits of traditional phone services with all the added benefits of a new cloud-based system. Enjoy lower costs, increased functionality, and improved efficiency throughout your company without losing the investment of your analog phone system. 

Lowers Costs 

Use the same network for your voice that you’re already using for your data and stop paying two separate bills. Your company may already have an under-utilized network you could be using for your phone service. And there’s no extra charge from your internet provider for adding VoIP services to your expanded data plan. 

Increases Functionality

With UCaaS services, you’re no longer tied to your desk to make phone calls. You and your employees can work from anywhere there’s high-speed internet access. So whether your company is in one office, or it’s spread throughout the country, you can always be sure that your telephone services are at their peak function.