Business UCaaS Providers

The 10 Best UCaaS Providers for Small Business

 

UCaaS services are beneficial to any business. They help save costs and increase adaptability. There are many factors that a business should consider when choosing a UCaaS service. Some of them include adaptability, if it is manageable, ease of use, among others. All these factors contribute to how effective a UCaaS service is and respected among their competitors.

Here are the 10 best-rated VoIP services for Business:

PanTerra is The Communications-Enabled Everything Cloud Provider, offering the only all-in-one, customizable, HIPAA/HITECH secure, communications cloud solution.

 5/5 (696)

Free Platform
Free Setup

RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. 

 3.8/5 (593)

Free Trial
Free Setup

8x8, Inc. is a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 

 4.1/5 (599)

Plans $12/mo
Free Trial

GoToConnect offers what your business needs to run completely virtually - from cloud-based business phones (VoIP), to video conferencing, text and chat. 

 2.9/5 (351)

Cancel anytime
First month free

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, and replaces proprietary PBXs. 

 4.1/5 (497)

Free Trial
Free Setup

Free Trial
Free Setup

Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. 

 3.8/5 (604)

Free Trial, Cancel anytime
Free Setup

GlobalMeet offers meeting and event solutions for the modern workplace, offering webcasting, audio, web and video tools people use every day to get work done. 

 3.2/5 (342)

Free Trial
Free Setup

Kumo specializes in cloud computing solutions that unify communications and simplifies technology by elevating businesses with the cloud. 

   4.1/5 (580)

Free Trial
Free Setup

Vonage Business Communications is a unified communications platform with the ability to seamlessly connect employees via voice, messaging, and video virtually anywhere around the globe. 

 4/5 (554)

Cancel Anytime, no fees
Free Setup

Expert Advice for Using a UCaaS

Service Provider

Unified Communications as a Service (UCaaS) offers unique and exceptional buying considerations compared to other alternatives. Given that there are many UCaaS providers, it is important to consider the essential features of each when shopping for one. The other factors to consider is the UC implementation process and deployment model provided.

There are three major types of UCaaS deployment models: hybrid-cloud, on-premises, and cloud-hosted. There have also been various forms of hosted UC that have been on the consumer market for quite some time. UCaaS only hit the market in recent years, and it emerged as an excellent option for business enterprises.

From a wider business perspective, the public cloud has proven to be an outstanding and dominant trend. Read further to understand what UCaaS is all about and how to shop for the services.

What is UCaaS?

This is a category of “cloud as a service” delivery mechanisms for various enterprise communications. With UCaaS, various unified communication services can be channeled from the cloud to a business from SMB. The UCaaS infrastructure is operated, owned, and maintained by the provider.

Thanks to the cloud-based and flexible nature of UCaaS, many businesses can take advantage of it. With it, businesses can avoid the unnecessary expenses that are associated with using advanced communication strategies. This underlines the Importance of UCaaS.

To get the best out of this service, businesses have to tap into the latest technology on the market.

UCaaS vs. VOIP: What’s the Difference?

UCaaS and VoIP vary in different major ways. VoIP is typically a voice service provider, both outbound and inbound. On the other hand, UCaaS is typically analyzing the various business communications and installing them over Internet Protocol (IP).

Another major difference between them is that VoIP is a single-mode, while UCaaS is multi-modal: video conferencing, chatting, texting, video meetings, screen sharing, among others. The UCaaS solution makes it possible for companies to unify every business communication they have into a single streamlined platform.

It plays a crucial role in bringing together various services including instant messaging, VoIP, file sharing, video conferencing, and several collaboration tools. On the other hand, VoIP is just one of the tools companies use to save money over a wide range of standard telephone systems.

iT connects all the phones to the internet provider who then channels and delivers the calls.

Main Features of UCaaS

The reason why most businesses are turning to UCaaS is that this type of communication solution comes with plenty of benefits. It brings together various communication and workplace tools to help with the smooth running of the business.

Some of the main features of UCaaS include:

Messaging

This is perhaps the most popular and important UCaaS feature. It allows businesses to streamline collaborations and improve workflows. This can be done through activities like sharing ideas in a group chat or sending a quick text to answer a question. When used correctly, messaging provides an opportunity for employees to collaborate and stay connected.

Furthermore, messaging is a great platform for employees to reach out to customers. Unlike in the past, younger clients prefer instant messaging and text messaging to phone calls. Through UCaaS solutions, businesses get a way to organize and manage their messaging strategies. This enables them to offer better services to their clients.

Through this technology, any device that has been integrated into a UCaaS system can give access to almost anything, from voicemail to social media chat, instant messages, and transcriptions. Keep in mind that over 70% of people use text messaging for business today.

Video Conferencing

Video conferencing has become a crucial part of executing business. Through a UCaaS solution, various businesses can now enjoy high video quality conferences. There is also the flexibility of various users participating in a conference no matter the device they are using. UCaaS solutions link various communication platforms to the cloud.

The cloud ensures that various team members don’t have to be in one room when working on projects. Through the video conferencing feature of UCaaS, it is possible for users to host conversations, launch conversations, and even share files. Users are able to launch presentations from smartphones, desktops, or tablets.

Video conferencing is extremely useful in situations where people are not allowed to speak face-to-face. Even though people won’t be physically meeting, the body language and facial expression aren’t lost in video conferences.

Business App Integration

Through UCaaS solutions, users can integrate their favorite business apps with VoIP communications. The common features, in this case, are access to a customer’s order status, buying history, and call notes. The integration of these features makes it possible for customer service teams to analyze, understand, and resolve issues efficiently.

UCaaS has features that allow integration of VoIP communications with business apps. Quick and efficient services are vital for any business! Through the business Integration feature of UCaaS, businesses can achieve this aspect. Being able to integrate different business apps is what makes UCaaS a vital service for any business.

Call Center

UCaaS call center features can significantly help businesses improve customer interactions. Through this feature, sales teams can follow up on leads and convince potential clients to make purchases. This contributes to the growth of a business. Furthermore, the call center feature makes it easy for customers to call the business.

It is easier for them to navigate to the person they want to talk to, guaranteeing an excellent brand experience. The customer-company communication can be greatly improved by UCaaS solutions. With improved communication, the relationship will also grow.

Mobile VoIP

This is one of the greatest and most unique UCaaS features. Its mobile capabilities make it possible for workers to take calls without being at their desks. Employees can be able to do other duties while keeping tabs on customer calls. This not only helps increase productivity but also effectiveness.

Benefits of UCaas Over VoIP

There are certain benefits that unified communications as a service has over VoIP. Given that UCaaS integrates many applications at the office, it should make the work easier and more efficient.

Key benefits of UCaaS over VoIP are as follows:

No Hardware Costs

Businesses don’t have to make hardware purchases related to UCaaS models. This gives them an edge over VoIP. UCaaS solutions enable advanced functionality without using any costly or expensive infrastructure.

As much as leasing add-on costs or arrangements might be needed for mobile devices or other equipment, a leasing model makes it possible for businesses to quickly adapt to new technologies. This scales operations in an effective manner without having to worry about outdated features. Furthermore, businesses will save a good amount of money.

Integrates Apps and Tools

Another benefit of UCaaS is that they have integrated tools and apps. This feature helps businesses to align vital communication systems with basic operating system tasks. Thanks to UCaaS solutions, integrated communications are now included in most professional operational systems.

There are many types of business apps that benefit from this integration, some of them include data storage and management, productivity, customer support, and Customer Relationship Management platforms. Voice integration with business apps is crucial for the success of any business. It helps enhance productivity and promote organizational efficiency.

Managed Security Updates

UCaaS offers cloud-based communication solutions that are much faster to update and easier to manage. Instead of always depending on manual security updates tied to hardware devices, businesses can benefit from tightly managed and automated security solutions.

This can be acquired through various UCaaS providers that offer industry expertise, security certificates, and dedicated security resources to help ensure business continuity. It also helps mitigate various risks.

Online Access

One of the major benefits of UCaas communications is the ability to manage and align with online resources. The online nature of conferencing and messaging tools makes them accessible from wherever a user is located.

This offers a wide range of productivity benefits that help enhance business operations. Working remotely is a great way for businesses to increase productivity. It also saves time and money.

Advanced functionality

UCaaS has advanced functionality over VoIP. It allows businesses to easily switch between various communication channels like messaging, text, and voice. These functions contribute to the success of a business. For example, messaging makes it easy for employees to communicate between themselves and the managers.

It Costs Less

This is a subscription-based service that involves users paying monthly. This avoids costly expenses because businesses don’t have to acquire costly equipment and install them. It also eliminates the need for spending money on various maintenance costs. As a result, businesses will save a good amount of money.

It Enhances Collaboration

UCaaS gives call agents the ability to be in constant communication with customers, co-workers, and managers. This helps them deliver a better customer experience. Furthermore, enhanced collaboration contributes to improved productivity. Many businesses have registered improved customer ratings thanks to UCaaS solutions.

Increased Flexibility

UCaaS is a very flexible option. It allows call agents more agility in the manner they handle customers. This helps improve customer service and experience. It also contributes to a sustainable business. By freeing up a number of call agents, UCaaS solutions help improve business efficiency.

Scalability

UCaaS is a very scalable system. This means you can remove or add call agents depending on demand or seasonal workflows. If the demand is high, you can simply add more call agents. This ensures that every client is attended to quickly and effectively.

Will UCaas Solutions Save My Business Money?

Yes, UCaaS can save your business money. Here is how: First, it reduces costs. Switching from older communications equipment to UCaaS can save on costs significantly. The unified communications service provider hosts equipment at their facility, providing convenient access to its services through the cloud.

This saves money because businesses won’t have to purchase large pieces of hardware needed to host various services at their facility. Another way UCaaS can save money is through advanced functionality. This service allows users to interact with others through new channels. As a result, their communication is enhanced through unique and innovative ways.

Other ways that UCaaS solutions will save business money include:

Phone Bill Reduction: Businesses are only charged a single flat connection fee. This is as opposed to tallying their total call costs in a month. The single fee charged serves both long-distance and local unlimited calling. It also includes voicemails.

The built-in Advanced Features: A business can save money through UCaaS solutions by not spending money on advanced features. This is because these features come with UCaaS solutions. Some of the advanced features include group chats, caller ID, video conferencing, and all the relevant features a business needs.

Reduced Upfront Costs: With UCaaS solutions, there are reduced upfront costs. A business doesn’t have to spend money on upfront hardware. This is because UCaaS provides a cloud-based system that a business can use. All they have to do is connect a system of IP phones to their preexisting internet connection. This can save a business a lot of money.

Reduced Dependency on IT Staff: UCaaS solutions can handle different types of technology. This means businesses don’t have to depend on IT staff to handle their systems. Everything can be controlled by only clicking various commands.

What Types of Businesses can Use UCaas Solutions

UCaaS solutions can be applied in many types of businesses. Service businesses, for example, will need UCaaS solutions to enhance their services. These are mostly the type of businesses that provide intangible products. Through UCaaS, they can offer better customer care services.

Manufacturing businesses can also use UCaaS solutions. The various processes involved in manufacturing can be enhanced through these solutions. Other types of businesses like those in merchandise can also benefit immensely.

Key Factors to Consider when Choosing UCaas Service Provider

There are various factors one needs to consider when choosing a UCaaS service provider. First, it is important to ensure that the solution they are providing is adaptable. With time, business and technology evolve and this will need adaptive UCaaS solutions. Businesses will require a solution that ensures a smooth transition to the cloud.

Therefore, when choosing a UCaaS service provider, businesses should consider one that offers both hybrid and cloud solutions. This helps create a conducive environment for operations. Secondly, it is important to compare the features of UCaaS providers. Find out the various features these providers have and compare them.

Some of the other factors to consider when choosing UCaaS Service provider are:

Secure Data Center: Compared to other cloud solutions, a UCaaS service provider has reliable technology infrastructure with strong physical protections. They should also have tested disaster recovery procedures and redundant power. Furthermore, the highest levels of reliability and security should be backed up by legal certifications.

Communication Protection/Encryption: It is important to ensure that UCaaS data is encrypted not only in storage but also while in transit. Businesses must also find out whether there are any industry regulations that must be considered when it comes to protecting data levels.

Data Encryption: This is another vital factor to consider. All data that goes through a provider’s network needs to be encrypted in transit while at rest. In addition, voice traffic must be encrypted to avoid any form of hacking or security breach. This helps secure the safety of a business.

Strong Network Security: This is a crucial factor to consider when choosing a UCaaS service provider. They should combine a dynamic UC solution with a secure and stable data connection. This ensures that a business is running smoothly.

It is also important to make sure that the system is manageable. As much as managed service providers can install a UCaaS solution, it is vital to ensure that the system is easily manageable.

Getting to know the levels of technical knowledge needed to operate the system is a factor one should consider. Pricing can also contribute to the type of provider you choose.

Red Flags to Lookout for When Choosing UCaas Services

There are certain factors that can make UCaaS services suspicious. When negotiating with a UCaaS provider and they don’t want to disclose essential information about the system, it should be a red flag. Pricing is also another factor to watch out for.

There is a standard price for UCaaS services, therefore, one shouldn’t quote extremely low or extremely high prices. Such ridiculous price quotes should be a red flag.

How Much Does UCaaS Services Cost?

UCaaS services cost between $360-$480 per user in a year. This also includes the license cost per month and related deployment support. Keep in mind that there could be additional costs like renting endpoints.

TOP FIVE: A QUICK LOOK

PanTerra

Pan Terra offers an all-in-one, cloud-based, and unified communication system for business.
 5/5 (696)

JustCall

JustCall is an anytime, anywhere, any device cloud-based phone system for sales and support teams.

Rating coming soon

GoToConnect

GoToConnect is suitable for connecting team members, customers, and employees within a simple communication system.
 2.9/5 (351)

Nextiva

Nextiva allows you to connect your phone system with business apps, AI and automation on a single platform.
Rating coming soon

phone.systems

phone.systems is a fully-featured, cloud-based virtual phone system boasting ability to interconnect with any service provider.

Rating coming soon

The Benefits of Small Business VoIP Providers

VoIP phone systems for medium businesses are essential to keep companies in touch with their teams and customers in a professional manner. This is important for the conversion and retention of business.

The advantages of installing the best-rated VoIP service for small businesses are:

Cheaper telephone calls both locally and internationally
Video conferencing features for communication with staff and customers
The same number can be used anywhere to make calls
Easy to set up
Multiple calls can be made with one number
Overall call usage can be tracked

Business enterprises, both small and large can scale their operations and achieve better results with the use of VoIP technology.

 

Who is the Best VoIP Provider for Business?

VoIP reviews consider the following as important to provide quality to customers and businesses by lowering their operational costs significantly:

Hardware: The use of softphones and desk phones or a mix of the two.
Administration: Systems for use by the softphones should be easy to set up and take the shortest time.
Saas and UcaaS: Features like free VoIP software, conference calls, SMS and MMS, video conferencing are all integrated into one system.
Advanced features and the number of calls handled.

The above modus operandi can help distinguish the best VoIP providers for business from the worst VoIP providers.

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Business VoIP Providers

Business VoIP is a service provided specifically for businesses, mostly small and medium-level companies. Small businesses with communication needs can comfortably rely on business VoIP without having to invest heavily into infrastructure.

The problem that most businesses face when it comes to VoIP is choosing a reliable VoIP service provider. Signing a long-term contract with a poor service provider can be quite costly in the long run. Consequently, businesses must do proper research before settling on a specific VoIP service provider.

The many factors to look at range from the quality of calls provided to the customer care quality. Keep on reading to learn more about the best business VoIP providers.

Business VoIP Phone Systems

Business VoIP is a modern phone service provided over internet protocol. Contrary to PSTN landline phones, VOIP offers more features that are more useful and valuable to a business. Further, VoIP ensures that high-quality calls are provided to clients at a fraction of the cost of traditional landline phones.

The reason why most businesses are shifting to VoIP is that advanced levels such as business VoIP offer integration with modern business tools. With business VoIP, users can receive and send voice, video, and data communications through the internet. This makes it possible for video conferences, call scheduling, file sharing among others.

Who is the Best VoIP Provider for Business?

The question of which service provider is the best can be quite complex. In essence, the best-rated VoIP service providers are arguable. Further, new VoIP service providers pop up every day. Naming one as the best would be locking everyone into a single space.

This post will try to look at the best ways of identifying the best business VoIP service providers. By having criteria to follow when choosing a Business VoIP service provider, everyone is in a position to choose an option that serves their needs well. It’s important to remember that due to the variance of business needs, the features needed vary too.

How to Choose The Best Business VoIP Provider

Most businesses choose their Business VoIP provider based on the pricing. Unfortunately, basing the choice of VoIP on price alone can be very costly in the long term. After signing a long-term deal, the chances of getting a refund are very slim. If the low-cost VoIP provider turns out to be bogus, things can be ugly.

When choosing a VoIP service provider for business, it is a good idea to look at the needs of a business, versus the available communication solutions. Since VoIP is the best communication solution in the modern world, consider keenly the best VoIP phone system based on the needs and the solution it offers to the business.

Below are four step to determine the best VoIP phone system for business:

Step 1: Determine the Internet Speed

The most important infrastructure when using VoIP in the office is an internet connection. Without proper bandwidth, installing VoIP for business may not be effective. The lowest recommended connection speed for Business VoIP is 5MBps.

Step 2: Come Up With a Budget for the Required Features

If the speed is not up to the required standards, the budget created must also consider the budget for boosting infrastructure. Most business VoIP providers do not offer more than the phone system. Other tools needed must be catered for by the business.

Step 3: Decide the Important Infrastructure to Purchase

The budget should serve as an eye-opener, helping the business determine the priority needs. If the important need is purchasing a phone, it should be catered for before other needs come to the table.

Step 4: Compare Features Offered By the Best VoIP Providers for Business

Many companies have established roots among VoIP service providers. To choose one from the top-rated ones, compare them on the basis of the features provided. The only way to determine the best is by reading online reviews.

These few steps will play a big role in settling on the best VoIP for business. The most crucial step involves reading reviews. Reviews play a key role in helping VoIP users make a wise choice. All VoIP for business providers promise to offer quality service. However, only users can give true accounts of their features.

What to Look for in a Business VoIP Review?

While reviews play a key role in deciding the best service provider, they can also be widely misleading. Reading reviews alone is not enough. All reviews must be vetted to see whether they are genuine or fake. There are few red flags that can help detect fake reviews.

For instance, one company may have so many five-star reviews but also has so many one-star reviews. This is a clear indication that the five-star reviews have been bought. Look out for such red flags to avoid purchasing long-term VoIP for business from a bad service provider.

Here are some factors to look for when choosing a VoIP service provider:

The Number of Reviews Made

Do not just look at the review rating but also consider the number of reviews. One company may have a 5-star rating after 10 thousand reviews while another might have a rating of 4.5 after one million reviews. The one with more reviews is probably better since it has been tried by many users.

The Total Number of Stars

The second criteria to look at is the number of stars. A VoIP service provider with many stars should be considered first. Even so, other factors such as the type of reviews and the number of ratings must also be given priority.

How the Provider Ranks Over Time

Reading the reviews will help get a clear picture of how the provider rates over time. In most cases, the service providers show their good side upfront but start showing the true colors down the line. When reading reviews, look at those who review after using the service for quite some time.

The Individual Ratings

The other key factor to look at is individual rating. Depending on the rating provider, VoIP services are rated in five categories.

The main areas of VoIP ratings are:

Sound Quality
Reliability
Features
Customer Service
Price

When reviewing the ratings, consider individual ratings for sound quality, reliability, key features, pricing, and customer features.

Percentage of Recommendations From Users

Most importantly, check whether the VoIP service provider has been recommended by other users. If those who have used the service think it is good, chances are that it may be good. But a service provider that has no recommendations must be avoided.

Key Benefits of using VoIP for your Business Phone Service

VoIP, just like UCaaS, benefits your business in many ways over the traditional landline calls. The fact that VoIP calls are made online ensures that the working environment is well-coordinated and organized.

Below are the key benefits and features of VoIP for business:
  • Flexible Working Environment: The most popular and common feature of VoIP for business is “find me/follow me”. This feature allows business owners and managers to have one virtual number that can be used anywhere they go. This way, business calls can be received while on a trip in the Bahamas without a problem.
  • Diverse Messaging Options: Most business VoIP service providers offer several messaging packages. There are packages that allow messaging free of charge while others offer professional mass messaging solutions for marketing agencies for easy working.
  • Numerous Numbers On Demand: VoIP for businesses offers business flexibility in the number of lines they wish to maintain. With the possibility of using numerous VoIP lines, businesses can expand their numbers or reduce them where necessary.
  • Auto Attendant: The other key benefit of virtual numbers is the auto attendant or virtual receptionist feature. This allows the system to receive calls and keep recordings even when there is no receptionist. Further, this allows redirecting calls to the necessary departments, negating the need for an attendant.
  • Business SMS: Business messages should look and sound professional. This means that they should be sent to clients and colleagues through a business phone number. With VoIP, the system allows for such messages from your phone but are delivered as business messages.

Questions to Ask Potential VoIP service Provider

Asking questions is one way to push VoIP service providers to offer as much information as possible. If the service provider is making false promises, the questions may push the provider into making serious mistakes.

Below are some questions to ask potential VoIP service provider:
  • What are the main costs including recurrent ones?
  • Do you offer a money-back guarantee?
  • Do you port phone numbers?
  • What is the cost?
  • Do you have long-term contracts?
  • What is the cancelation fee?
  • What are the main calling features included?
  • Do you offer international calling?

These questions are important since they help the provider disclose all information. If the service provider has any hidden fees, they should be disclosed upfront to avoid getting into an expensive contract without knowing.