Cloud-based phone systems use VoIP and SIP trunking technology to transport voice data over the internet. They remove the need for traditional copper wire routing, allowing companies to set up communication over the internet. The benefits of cloud-based communications are many, allowing smooth running of business.
To start with, they are the best call center software platforms for diversifying communication solutions. To learn more about cloud-based systems, keep on reading.
What is a Cloud-Based Phone System?
A cloud-based phone system refers to telephony services via VoIP technology. Contrary to the traditional physical hardware required, modern cloud-based systems are completely done via the internet. Traditional SIP trunking technology requires a hardwire to Private Branch Exchange PBX.
With hosted PBX, companies only have to invest in SIP trunking basics. There is no need of comparing SIP trunking vs VoIP since both services can be provided by the software. With the diversity of services, hosted PBX stands out as one of the best call center software platforms for small and medium services.
Why Migrated to Cloud-Based Phone System
Migrating from one service provider to another is never easy for most people. There comes a level of trust and satisfaction when dealing with a client from the past. The only problem is that some of the traditional PBX providers do not have the capacity to offer multi-faced modern communication.
Below are reasons to migrate to the cloud-based phone system:
Old Technology is No longer Viable
Changing technology is one of the reasons why SMBs are migrating to cloud-based phone systems. Traditional phone lines are expected to be phased out by 2025, a situation that has necessitated the move to cloud-based communication even for reluctant firms.
The beauty of it all lies in the fact that there is no need to purchase SIP trunking hardware when migrating to cloud-based solutions. Businesses get to enjoy VoIP and SIP trunking solutions without expensive investment in hardware. Such SIP trunking solutions lower communication costs considerably.
Using old technology places any business at a disadvantage in terms of communication. Modern communication solutions allow CRM integration and offer unified communication solutions that can not be offered by traditional phone lines. As a result, it is important to shift.
Advanced Communication Features
Besides reduced communication costs, using cloud-based systems comes with advanced features. Users of VoIP and SIP trunking solutions get to enjoy features that could not be offered by traditional landline phones. These features do not only make communication better but improve customer experience.
Among the features that users of cloud based communication get to enjoy include full call routing, advanced call monitoring, and caller ID on demand. All best call center software platforms with SIP trunking capacity do offer multiple communication solutions to the benefit of the users.
Low Cost of Scaling
The importance of shifting to cloud-based solutions is that there is no need to invest heavily in upscaling systems in case the need arises. Traditional PBX systems required a complete overhaul of the hardware in case an upgrade was needed. With modern SIP trunking technology, there is no need for hardware.
For small businesses that do not have a huge operating cost, SIP trunking hardware can be quite costly. It is sometimes almost impossible to upgrade to new hardware without drawing a fresh sip trunk diagram. Thankfully cloud-based solutions do not require hardware and do help cut the cost of upgrades.
There are key premium features that come with most cloud-based solutions. Such features make communication smooth and reliable at different levels. For instance, the inclusion of email within a single communication system allows for easy communication and convenience.
Depending on the type of communication software used, premium features vary. This is the reason why businesses need to consult before hiring any cloud phone system service provider. They should also look at contracts carefully to avoid getting into longer obligations with limited features.
The premium features that come with cloud-based communication are:
- Call log tracing with the capacity to search
- CRM integration and other software necessary for office operations
- Call reporting and statistics that can help with call tracking and accountability
- Voicemail to email capabilities
- Push notifications for missed calls and messages
With the digital nature of modern communication systems, these features make it possible for call center managers to track calls, stay updated with missed calls, call back at the right time, and use data to make key decisions. These features do help improve the customer experience.
How to Move to a Cloud Phone System
Migrating from landline to cloud-based is sometimes challenging. For those looking to migrate, there are key factors that must be considered. The first step is to carry out a market survey and determine the best SIP trunking providers.
Factors to consider when migrating are:
- Your available migration and communication budget
- Communication needs that need to be covered
- Technical support for IT systems available at your firm
At the end of the day, the services provided by SIP trunking companies should meet the available communication needs. To make sure the service provider meets the standards, determine the available communication budget, find out the features needed for better communication, and compare quotes.
Where to Find the Best Call Center Software Platforms?
Shopping for reliable call center software can be quite challenging, especially for nonprofessionals. When shopping for such software, it is important to have a clear understanding of your objectives and ambitions. SIP trunking software performs based on backend support and the quality of services offered.
At UCaaS Reviews, we know what it takes to find reliable SIP trunking software. We are among the few SIP trunking providers with a reputable history to back up our services. If you are in need of reliable call center software with 24-hour support, don’t hesitate to reach us. Fill our contact form here and we will get back to you.