How To Identify The Worst VoIP Providers
VoIP services have revolutionized the way businesses and individuals communicate using the telephone. Product quality and customer experience are key considerations in determining whether a provider fits the bill of a good VoIP provider or falls below the bar in terms of overall customer expectations.
A quick round-up of some of the worst VoIP customer experiences revolve around issues to do with customer cancellations, failing apps that crash at times and are unable to manage calls, and a host of technical issues. Other customer service areas that stand out are refund options and porting of telephone numbers.
Keep reading to find out how to identify the worst VoIP service provider online and how to avoid them.
What is a VoIP Service Provider?
VoIP service providers are companies that offer communication and multimedia voice services through technologies that are connected to internet protocols. VoIP technology harnesses the internet to place telephone calls. Anyone with a broadband connection can use a VoIP phone service to connect and make calls from anywhere in the world.
VoIP service providers utilize existing phone networks to establish calls and connect two points more or less like traditional PSTN services connect switches to enable the completion of communication on a network.
Best VoIP Service for Business
The key to finding the best VoIP service for business is to identify VoIP providers who can align their technology to business goals. The services should be affordable and enhance an organization’s communication thereby bringing a greater return on investment.
A company that understands business needs will offer solutions with integrated access that are beneficial to lower costs, are flexible, and can be used with a lot of ease. Providers that offer redundancy in VoIP features ensure that business communication continues during downtimes and business opportunities are not lost.
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Worst VoIP Service Providers
Customers may expect to come across a VoIP provider or two who may offer a cheap VoIP service that is not necessarily the best. That doesn’t mean that any VoIP provider who offers the cheapest VoIP business phone service is bad.
There are things to look out for that would help determine which provider is the worst VoIP service provider in the market.
Here are several components that separate good providers from bad:
Customer and Tech Support
The worst VoIP service provider does not offer any tech support; their cloud services have problems delivering messages to telephones or cellular devices. The most pressing issues raised against providers relate to customer support experiences and these are often summed to delayed responses or no live support at all.
More often than not, the worst VoIP service provider does not have a qualified tech support team that can respond to customer issues. These issues when escalated, go beyond the service level agreements if any, that were agreed upon.
Equally expected from the worst VoIP service provider is that their customers will experience problems with their software, from the mobile app to the CRM. The inferior software they deploy often has bugs and operability problems that impact the services they offer.
The negative ramifications of using inferior software provided by such VoIP providers in the subsequent loss of revenue by small businesses are occasioned by their inability to receive calls through the app and inability to access customer support services.
Some of the things to look out for are our contracts with hidden terms and conditions some of the contact contracts have fraudulent renewal clauses and are executed without customers being notified. Any attempts toward contract cancellation attract unreasonable termination fees and this is not a very good prospect for businesses.
Such VoIP providers are keen to lock their customers into contracts that have auto-renewal clauses that are hidden and not declared with pecuniary consequences when cancellations are enforced.
Most VoIP agreements are contract-free and can be voided without any legal implications. When entering into agreements, customers should insist to see the fine print and engage the services of a lawyer to help them understand VoIP contracts. This should be the first step before signing any agreements.
Fake Customer Reviews
Fake customer reviews lower the quality of service offered and deny VoIP providers that offer top-notch services a genuine place in the market. It’s important to identify fake customer reviews and most of them have generic names and profiles that do not have photos of the providers that are under review.
A lot of these reviews have spelling and grammatical mistakes and further scrutiny of reviewer profiles will show that the purchases are fake. Fake reviews often give five-star ratings based on the features of products and not actual customer experience. There is no consistency in fake reviews and they cannot be relied upon.
VoIP Providers Without E-911 or E-112 Features
E-911 features are meant to protect VoIP users and guarantee them that emergency dispatchers and responders can locate them wherever they are. The E-911 is a compulsory requirement for all VoIP service providers especially because VoIP services are not location-based.
The worst VoIP service provider insists that this is not a requirement and that is a definite red flag to watch out for. E-112 is available to VoIP providers, UK list, and European VoIP users.
Why Avoid the Worst Residential VoIP Service 2021?
Getting the best residential VoIP service is easy when you know what to look for. This isn’t hard because stellar services stand out from poor services. With a bit of consideration, the worst VoIP service provider will stick out like a sore thumb.
The worst VoIP provider renders services that are associated with the following:
- Numerous cancellation costs and loss of business
- Damage to the credibility of genuine VoIP providers
- Poor hardware and software integration with other devices
- Incomplete portability of numbers
- No customer support
- Contracts with hidden terms
- Inferior hardware
- Unclear Service Level Agreements (SLA)Cheap VoIP service with unclear contract terms
These problems can be avoided by doing due diligence on VoIP service providers.